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How to better handle patient complaints: seven simple rules of the road. 1990

K Casebolt
Portland Adventist Medical Center, OR.

UI MeSH Term Description Entries
D010350 Patient Credit and Collection Accounting procedures for determining credit status and methods of obtaining payment. Credit and Collection, Patient,Patient Credit,Credit, Patient,Credits, Patient,Patient Credits
D003258 Consumer Behavior Behavior associated with the procurement of goods, services, or experiences. Consumer Preference,Consumer Satisfaction,Behavior, Consumer,Behaviors, Consumer,Consumer Behaviors,Consumer Preferences,Preference, Consumer,Preferences, Consumer,Satisfaction, Consumer
D014481 United States A country in NORTH AMERICA between CANADA and MEXICO.
D015285 Hospital-Patient Relations Interactions between hospital staff or administrators and patients. Includes guest relations programs designed to improve the image of the hospital and attract patients. Guest Relations,Guest Relation,Hospital Patient Relations,Hospital-Patient Relation,Relations, Guest,Relations, Hospital-Patient

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