Biomaterial Database

A strategic approach to service quality: a field study in a rural health care setting. 1995

M M Yasin, and R F Green

Department of Management and Marketing, East Tennessee State University, Johnson City 37614, USA.

UI	MeSH Term	Description	Entries
D011787	Quality of Health Care	The levels of excellence which characterize the health service or health care provided based on accepted standards of quality.	Pharmacy Audit,Quality of Care,Quality of Healthcare,Audit, Pharmacy,Care Quality,Health Care Quality,Healthcare Quality,Pharmacy Audits
D011795	Surveys and Questionnaires	Collections of data obtained from voluntary subjects. The information usually takes the form of answers to questions, or suggestions.	Community Survey,Nonrespondent,Questionnaire,Questionnaires,Respondent,Survey,Survey Method,Survey Methods,Surveys,Baseline Survey,Community Surveys,Methodology, Survey,Nonrespondents,Questionnaire Design,Randomized Response Technique,Repeated Rounds of Survey,Respondents,Survey Methodology,Baseline Surveys,Design, Questionnaire,Designs, Questionnaire,Methods, Survey,Questionnaire Designs,Questionnaires and Surveys,Randomized Response Techniques,Response Technique, Randomized,Response Techniques, Randomized,Survey, Baseline,Survey, Community,Surveys, Baseline,Surveys, Community,Techniques, Randomized Response
D003151	Community Health Centers	Facilities which administer the delivery of health care services to people living in a community or neighborhood.	Neighborhood Health Centers,Satellite Centers,Center, Community Health,Center, Neighborhood Health,Center, Satellite,Centers, Community Health,Centers, Neighborhood Health,Centers, Satellite,Community Health Center,Health Center, Community,Health Center, Neighborhood,Health Centers, Community,Health Centers, Neighborhood,Neighborhood Health Center,Satellite Center
D006302	Health Services Research	The integration of epidemiologic, sociological, economic, and other analytic sciences in the study of health services. Health services research is usually concerned with relationships between need, demand, supply, use, and outcome of health services. The aim of the research is evaluation, particularly in terms of structure, process, output, and outcome. (From Last, Dictionary of Epidemiology, 2d ed)	Health Care Research,Medical Care Research,Research, Health Services,Action Research,Health Services Evaluation,Healthcare Research,Research, Medical Care,Evaluation, Health Services,Evaluations, Health Services,Health Services Evaluations,Research, Action,Research, Health Care,Research, Healthcare
D013714	Tennessee	State bounded on the north by Kentucky and Virginia, on the east by North Carolina, on the south by Georgia, Alabama and Mississippi, and on the west by Arkansas and Missouri.
D014481	United States	A country in NORTH AMERICA between CANADA and MEXICO.
D017060	Patient Satisfaction	The degree to which the individual regards the health care service or product or the manner in which it is delivered by the provider as useful, effective, or beneficial.	Satisfaction, Patient
D017749	Total Quality Management	The application of industrial management practice to systematically maintain and improve organization-wide performance. Effectiveness and success are determined and assessed by quantitative quality measures.	Continuous Quality Management,Lean Six Sigma,Sigma Metrics,Six Sigma,Lean Six Sigmas,Management, Continuous Quality,Management, Total Quality,Metric, Sigma,Metrics, Sigma,Sigma Metric,Sigma, Six,Sigmas, Six,Six Sigma, Lean,Six Sigmas,Six Sigmas, Lean
D019035	Rural Health Services	Health services, public or private, in rural areas. The services include the promotion of health and the delivery of health care.	Health Services, Rural,Rural Health Center,Services, Rural Health,Center, Rural Health,Centers, Rural Health,Health Center, Rural,Health Centers, Rural,Health Service, Rural,Rural Health Centers,Rural Health Service,Service, Rural Health