Computerization is not a simple process. It requires management's involvement and an understanding that long-term benefits should outweigh the short-term inconvenience. The agency is key to maximizing the benefits of the computerization process. Seldom does the reduction of office staff salaries make the system acquisition cost beneficial. Improved operational efficiency, increased cash flow, and availability of information represent the cost benefits of the installation. Cost benefits are maximized by seizing the opportunity to improve all systems and procedures.