There is no question that patients today demand a sophisticated level of restorative dentistry, in terms of both esthetics and function. No elective restorative dentistry should be undertaken without a clear understanding of the patient's expectations and the limitations of restorative therapy. The dentist should have a clear picture in mind of the final results before initiating irreversible therapy. The use of mounted diagnostic casts, diagnostic wax-ups and provisional restorations permits patient acceptance to be obtained before the definitive phase is initiated. Too often the dentist does not take advantage of this important restorative option, with disastrous results when definitive restorations are viewed by the patient for the first time. By following the plan of treatment outlined in this article, such disasters can be avoided.