What is quality? Do we agree, and does it matter? 2007

Linda D Burhans
North Carolina Board of Nursing, Raleigh, NC, USA. lburhans@suddenlink.net

The definition of quality is complex, elusive, and ambiguous. Cross-disciplinary definitions, usually assumed to be identical, vary in significant and subtle ways. Clear definition of a problem is the first step in correcting or improving it. Therefore, identification and increased understanding of disciplinary definitions of quality healthcare are needed. Development of a universal definition would be the ideal solution and would support quality improvement and patient safety efforts and programs. This article compares and contrasts definitions of quality in four selected healthcare disciplines and offers recommendations for how healthcare quality professionals might address and mitigate the ambiguity.

UI MeSH Term Description Entries
D011787 Quality of Health Care The levels of excellence which characterize the health service or health care provided based on accepted standards of quality. Pharmacy Audit,Quality of Care,Quality of Healthcare,Audit, Pharmacy,Care Quality,Health Care Quality,Healthcare Quality,Pharmacy Audits
D006268 Health Facilities Institutions which provide medical or health-related services. Facilities, Health,Facility, Health,Health Facility
D006801 Humans Members of the species Homo sapiens. Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D014481 United States A country in NORTH AMERICA between CANADA and MEXICO.
D032921 Consensus General agreement or collective opinion; the judgment arrived at by most of those concerned. Consensus Development,Development, Consensus
D033183 Interdisciplinary Communication Communication, in the sense of cross-fertilization of ideas, involving two or more academic disciplines (such as the disciplines that comprise the cross-disciplinary field of bioethics, including the health and biological sciences, the humanities, and the social sciences and law). Also includes differences in patterns of language usage in different academic or medical disciplines. Communication Research,Cross-Disciplinary Communication,Multidisciplinary Communication,Communication, Cross-Disciplinary,Communication, Interdisciplinary,Communication, Multidisciplinary,Communications, Cross-Disciplinary,Communications, Interdisciplinary,Communications, Multidisciplinary,Cross Disciplinary Communication,Cross-Disciplinary Communications,Interdisciplinary Communications,Multidisciplinary Communications,Research, Communication

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