The soft stuff is really the hard stuff. 2008

Irwin M Rubin
Temenos, Inc., 37 Kawananakoa Place, Honolulu, HI 96817, USA. temenos@lava.net

Complex pieces of machinery require regular systematic preventative maintenance to sustain their high-performance standards. The same is true with the complex human "machinery" that runs medical group practices. The behaviors, skills, and attitudes that are often referred to as the "soft 'touchy-feely' stuff" are not a luxury. Quite the contrary--they are essential to achieving and maintaining hard bottom line high performance.

UI MeSH Term Description Entries
D010559 Personnel Management Planning, organizing, and administering all activities related to personnel. Client-Staff Ratio,Client Staff Ratio,Client-Staff Ratios,Management, Personnel,Ratio, Client-Staff,Ratios, Client-Staff
D003299 Cooperative Behavior The interaction of two or more persons or organizations directed toward a common goal which is mutually beneficial. An act or instance of working or acting together for a common purpose or benefit, i.e., joint action. (From Random House Dictionary Unabridged, 2d ed) Compliant Behavior,Behavior, Compliant,Behavior, Cooperative,Compliant Behaviors,Cooperative Behaviors
D004647 Employee Discipline Regulations or conditions imposed on employees by management in order to correct or prevent behaviors which are counterproductive to the organization. Personnel Discipline,Discipline, Employee,Discipline, Personnel,Disciplines, Employee,Disciplines, Personnel,Employee Disciplines,Personnel Disciplines
D004650 Employee Performance Appraisal The assessment of the functioning of an employee in relation to work. Nurses Performance Evaluation,Performance Appraisal, Employee,Family Planning Personnel Evaluation,Appraisal, Employee Performance,Appraisals, Employee Performance,Employee Performance Appraisals,Evaluation, Nurses Performance,Evaluations, Nurses Performance,Nurses Performance Evaluations,Performance Appraisals, Employee,Performance Evaluation, Nurses,Performance Evaluations, Nurses
D006123 Group Practice Any group of three or more full-time physicians organized in a legally recognized entity for the provision of health care services, sharing space, equipment, personnel and records for both patient care and business management, and who have a predetermined arrangement for the distribution of income. Group Practices,Practice, Group,Practices, Group
D006801 Humans Members of the species Homo sapiens. Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D014481 United States A country in NORTH AMERICA between CANADA and MEXICO.

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