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Implementing a quality improvement programme in a family planning centre in Monastir, Tunisia. 2008
Preventive Medicine and Epidemiology Unit, University Hospital of Monastir, Monastir, Tunisia. mondher.letaief@rns.tn
We aimed to improve the quality of family planning and reproductive health services in a family planning centre though implementation of a quality improvement programme. Clients were surveyed to identify quality-related problems. Health care teams then analysed the causes of the problems, developed solutions for 3 selected ones and established a quality assurance framework. The selected issues were: long waiting time at the centre; insufficient integration of family planning and reproductive health services; and lack of a holistic approach. The final phase was aimed at testing and implementing corrective measures.
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