Biomaterial Database

Learn to love complaints. 2015

J Brooks

Thames Valley and Wessex, Health Education England and Lead Clinical Tutor, Law and Ethics Unit, Bristol University BUOLD programme.

Good and ongoing communication promotes patient engagement and reduces serious complaints. This article and the associated session at the 2015 British Dental Conference &Exhibition will review how complaints arise and how they can be used to improve the services provided to patients. The article and session will also provide tips and techniques for responding to complaints and concerns in ways that minimise escalation.

UI	MeSH Term	Description	Entries
D003142	Communication	The exchange or transmission of ideas, attitudes, or beliefs between individuals or groups.	Miscommunication,Misinformation,Social Communication,Communication Programs,Communications Personnel,Personal Communication,Communication Program,Communication, Personal,Communication, Social,Communications, Social,Miscommunications,Misinformations,Personnel, Communications,Program, Communication,Programs, Communication,Social Communications
D003729	Dental Care	The total of dental diagnostic, preventive, and restorative services provided to meet the needs of a patient (from Illustrated Dictionary of Dentistry, 1982).	Care, Dental
D003812	Dentist-Patient Relations	The psychological relations between the dentist and patient.	Dentist-Patient Relationship,Dentist Patient Relations,Dentist Patient Relationship,Dentist-Patient Relation,Dentist-Patient Relationships,Relation, Dentist-Patient,Relations, Dentist-Patient,Relationship, Dentist-Patient,Relationships, Dentist-Patient
D006801	Humans	Members of the species Homo sapiens.	Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D017060	Patient Satisfaction	The degree to which the individual regards the health care service or product or the manner in which it is delivered by the provider as useful, effective, or beneficial.	Satisfaction, Patient