What roles do middle managers play in implementation of innovative practices? 2017

Ryann L Engle, and Emily R Lopez, and Katelyn E Gormley, and Jeffrey A Chan, and Martin P Charns, and Carol VanDeusen Lukas
Ryann L. Engle, MPH, is Health Science Specialist and Senior Project Manager, Center for Healthcare Organization and Implementation Research (CHOIR), Department of Veterans Affairs, Boston, Massachusetts. E-mail: ryann.engle@va.gov. Emily R. Lopez, MPH, is Project Coordinator, Department of Enabling Technology, McKesson Specialty Health, The Woodlands, Texas. Katelyn E. Gormley, MPH, is Project Manager, CHOIR, Department of Veterans Affairs, Boston, Massachusetts. Jeffrey A. Chan, BS, is Senior Project Manager, CHOIR, Department of Veterans Affairs, Boston, Massachusetts. Martin P. Charns, DBA, is Co-director, CHOIR, Department of Veterans Affairs, and Professor of Health Policy and Management, Boston University School of Public Health, Massachusetts. Carol VanDeusen Lukas, EdD, is Senior Investigator, CHOIR, Department of Veterans Affairs, and Clinical Associate Professor, Boston University School of Public Health, Massachusetts.

Middle managers play key roles in hospitals as the bridge between senior leaders and frontline staff. Yet relatively little research has focused on their role in implementing new practices. The aim of this study was to expand the understanding of middle managers' influence in organizations by looking at their activities through the lens of two complementary conceptual frameworks. We analyzed qualitative data from 17 Veterans Affairs Medical Centers with high and low potential to change organizational practices. We analyzed 98 interviews with staff ranging from senior leaders to frontline staff to identify themes within an a priori framework reflecting middle manager activities. Analyses yielded 14 emergent themes that allowed us to classify specific expressions of middle manager commitment to implementation of innovative practices (e.g., facilitate improvement innovation, garner staff buy-in). In comparing middle manager behaviors in high and low change potential sites, we found that most emergent themes were present in both groups. However, the activities and interactions described differed between the groups. Middle managers can use the promising strategies identified by our analyses to guide and improve their effectiveness in implementing new practices. These strategies can also inform senior leaders striving to guide middle managers in those efforts.

UI MeSH Term Description Entries
D007407 Interviews as Topic Works about conversations with an individual or individuals held in order to obtain information about their background and other personal biographical data, their attitudes and opinions, etc. It includes works about school admission or job interviews. Group Interviews,Interviewers,Interviews, Telephone,Oral History as Topic,Group Interview,Interview, Group,Interview, Telephone,Interviewer,Interviews, Group,Telephone Interview,Telephone Interviews
D003299 Cooperative Behavior The interaction of two or more persons or organizations directed toward a common goal which is mutually beneficial. An act or instance of working or acting together for a common purpose or benefit, i.e., joint action. (From Random House Dictionary Unabridged, 2d ed) Compliant Behavior,Behavior, Compliant,Behavior, Cooperative,Compliant Behaviors,Cooperative Behaviors
D004059 Diffusion of Innovation The broad dissemination of new ideas, procedures, techniques, materials, and devices and the degree to which these are accepted and used. Innovation Diffusion,Diffusion, Innovation
D006740 Hospital Administrators Managerial personnel responsible for implementing policy and directing the activities of hospitals. Administrator, Hospital,Administrators, Hospital,Hospital Administrator
D006787 Hospitals, Veterans Hospitals providing medical care to veterans of wars. Veterans Hospitals,Hospital, Veterans,Veterans Hospital
D006801 Humans Members of the species Homo sapiens. Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D014481 United States A country in NORTH AMERICA between CANADA and MEXICO.
D015279 Organizational Culture Beliefs and values shared by all members of the organization. These shared values, which are subject to change, are reflected in the day to day management of the organization. Corporate Culture,Corporate Cultures,Culture, Corporate,Culture, Organizational,Cultures, Corporate,Cultures, Organizational,Organizational Cultures
D058996 Quality Improvement The attainment or process of attaining a new level of performance or quality. Improvement, Quality,Improvements, Quality,Quality Improvements

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