Teaching residents to put patients first: creation and evaluation of a comprehensive curriculum in patient-centered communication. 2018

Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
Preventive Medicine Residency Program, Griffin Hospital, Derby, USA.

BACKGROUND Patient-centered communication is essential for successful patient encounters and positive patient outcomes. Therefore, training residents how to communicate well is one of the key responsibilities of residency programs. However, many residents, especially international medical graduates, continue to struggle with communication barriers. METHODS All residents and faculty from a small community teaching hospital participated in a three-year, multidimensional patient-centered communication curriculum including communication training with lectures, experiential learning, communication skills practice, and reflection in the areas of linguistics, physician-patient communication, cultural & linguistically appropriate care, and professionalism. We evaluated the program through a multipronged outcomes assessment, including self-assessment, scores on the Calgary-Cambridge Scale during Objective Structured Clinical Examination (OSCE), a survey to measure the hidden curriculum, English Communication Assessment Profile (E-CAP),, the Maslach Burnout-Inventory (MBI), and residents' evaluation of faculty communication. RESULTS Sixty-two residents and ten faculty members completed the three-year curriculum. We saw no significant changes in the MBI or hidden curriculum survey. Communication skills as measured by Calgary Cambridge Score, E-CAP, and resident communication improved significantly (average Calgary-Cambridge Scale scores from 70% at baseline to 78% at follow-up (p-value < 0.001), paired t-test score from 68% at baseline to 81% at follow-up (p-value < 0.004), average E-CAP score from 73 to 77% (p-value < 0.001)). Faculty communication and teaching as rated by residents also showed significant improvement in four out of six domains (learning climate (p < 0.001), patient-centered care (p = 0.01), evaluation (p = 0.03), and self-directed learning (p = 0.03)). CONCLUSIONS Implementing a multidimensional curriculum in patient-centered communication led to modest improvements in patient-centered communication, improved language skills, and improved communication skills among residents and faculty.

UI MeSH Term Description Entries
D007396 Internship and Residency Programs of EDUCATION, MEDICAL, GRADUATE training to meet the requirements established by accrediting authorities. House Staff,Internship, Dental,Residency, Dental,Residency, Medical,Dental Internship,Dental Internships,Dental Residencies,Dental Residency,Internship,Internship, Medical,Internships, Dental,Medical Residencies,Medical Residency,Residencies, Dental,Residencies, Medical,Residency,Residency and Internship,Internships, Medical,Medical Internship,Medical Internships,Residencies,Staff, House
D008297 Male Males
D010817 Physician-Patient Relations The interactions between physician and patient. Doctor-Patient Relations,Doctor Patient Relations,Physician Patient Relations,Physician Patient Relationship,Doctor Patient Relation,Doctor-Patient Relation,Physician Patient Relation,Physician Patient Relationships,Physician-Patient Relation,Relation, Doctor Patient,Relation, Doctor-Patient,Relation, Physician Patient,Relation, Physician-Patient,Relations, Doctor Patient,Relations, Doctor-Patient,Relations, Physician Patient,Relations, Physician-Patient,Relationship, Physician Patient,Relationships, Physician Patient
D003144 Communication Barriers Those factors, such as language or sociocultural relationships, which interfere in the meaningful interpretation and transmission of ideas between individuals or groups. Language Barriers,Barrier, Communication,Barrier, Language,Barriers, Communication,Barriers, Language,Communication Barrier,Language Barrier
D003479 Curriculum A course of study offered by an educational institution. Curricula,Short-Term Courses,Course, Short-Term,Courses, Short-Term,Short Term Courses,Short-Term Course
D004503 Education, Medical, Graduate Educational programs for medical graduates entering a specialty. They include formal specialty training as well as academic work in the clinical and basic medical sciences, and may lead to board certification or an advanced medical degree. Medical Education, Graduate,Education, Graduate Medical,Graduate Medical Education
D005260 Female Females
D006302 Health Services Research The integration of epidemiologic, sociological, economic, and other analytic sciences in the study of health services. Health services research is usually concerned with relationships between need, demand, supply, use, and outcome of health services. The aim of the research is evaluation, particularly in terms of structure, process, output, and outcome. (From Last, Dictionary of Epidemiology, 2d ed) Health Care Research,Medical Care Research,Research, Health Services,Action Research,Health Services Evaluation,Healthcare Research,Research, Medical Care,Evaluation, Health Services,Evaluations, Health Services,Health Services Evaluations,Research, Action,Research, Health Care,Research, Healthcare
D006801 Humans Members of the species Homo sapiens. Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D000328 Adult A person having attained full growth or maturity. Adults are of 19 through 44 years of age. For a person between 19 and 24 years of age, YOUNG ADULT is available. Adults

Related Publications

Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
January 2017, Journal of surgical education,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
January 2014, Medical education online,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
December 2016, Journal of graduate medical education,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
October 2017, American journal of clinical pathology,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
December 2023, Journal of investigative medicine : the official publication of the American Federation for Clinical Research,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
May 2000, Academic medicine : journal of the Association of American Medical Colleges,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
January 2021, Pharmacy (Basel, Switzerland),
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
October 1970, Journal of medical education,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
May 2016, International journal of psychiatry in medicine,
Dorothea Wild, and Haq Nawaz, and Saif Ullah, and Christina Via, and William Vance, and Paul Petraro
January 2014, Academic medicine : journal of the Association of American Medical Colleges,
Copied contents to your clipboard!