Opportunities to Improve Employee Satisfaction Within State and Local Public Health Agencies. 2019

Janna M Wisniewski, and Corey Jacinto, and Valerie A Yeager, and Brian Castrucci, and Theresa Chapple-McGruder, and Elizabeth Gould
Department of Global Health Management and Policy, Tulane University, New Orleans, Louisiana (Dr Wisniewski); Department of Health Policy and Management, IU Fairbanks School of Public Health, Indianapolis, Indiana (Mr Jacinto and Dr Yeager); de Beaumont Foundation, Bethesda, Maryland (Mr Castrucci and Dr Chapple-McGruder); and Association of State and Territorial Health Officials, Washington, District of Columbia (Dr Gould).

Public health agencies will likely struggle to staff at necessary levels, given ongoing workforce shortages, the potential for mass retirement, and expanding responsibility. Although the majority of public health workers are satisfied with their jobs overall, it is critical to understand the degree to which they are satisfied and identify factors that contribute to any dissatisfaction that occurs. This study identified opportunities for public health agencies to improve work environments and, in turn, improve employee satisfaction and retention. Using data from the 2014 Public Health Workforce Interest and Needs Survey, we analyze responses to the survey question, "If you wish, you may provide comments below about your level of job satisfaction." The 2966 responses (2389 from state and 542 from local public health agencies) that indicated a negative disposition were examined to understand employee dissatisfaction. The survey was administered to a representative sample of state health departments and convenience samples of local health departments. Responses from employees of state and local health departments are considered. The most frequently occurring themes overall were identified. In addition, responses describing weaknesses in organizational support (specifically training, communication, workload, and innovation) were summarized. The most frequently occurring themes were as follows: (1) salary, specifically in relation to the merit system, performance evaluation, and workload; (2) job security with emphasis on funding, organizational transformation, and politics/government; and (3) career development related to the merit system, performance evaluation, and management. Respondents also reported opportunities in the areas of training, communication, workload, and innovation to improve satisfaction levels. These findings serve as a call to action for leaders in health departments as well as national public health leaders to remedy the concerns raised in their responses. Some of the solutions are within the realm of public health agency leadership, but some may fall within the realm of governors and public health leaders at the federal level. It is important to share these findings so that appropriate decision makers can address public health workforce retention and recruitment issues in the interest of retaining valuable employees.

UI MeSH Term Description Entries
D007588 Job Satisfaction Personal satisfaction relative to the work situation. Work Satisfaction,Job Satisfactions,Satisfaction, Job,Satisfaction, Work,Satisfactions, Job,Satisfactions, Work,Work Satisfactions
D008297 Male Males
D008875 Middle Aged An adult aged 45 - 64 years. Middle Age
D009111 Local Government Smallest political subdivisions within a country at which general governmental functions are carried-out. City Government,County Government,Government, Local,Metropolitan Government,Municipal Government,Government, City,Government, County,Government, Metropolitan,Government, Municipal
D011795 Surveys and Questionnaires Collections of data obtained from voluntary subjects. The information usually takes the form of answers to questions, or suggestions. Community Survey,Nonrespondent,Questionnaire,Questionnaires,Respondent,Survey,Survey Method,Survey Methods,Surveys,Baseline Survey,Community Surveys,Methodology, Survey,Nonrespondents,Questionnaire Design,Randomized Response Technique,Repeated Rounds of Survey,Respondents,Survey Methodology,Baseline Surveys,Design, Questionnaire,Designs, Questionnaire,Methods, Survey,Questionnaire Designs,Questionnaires and Surveys,Randomized Response Techniques,Response Technique, Randomized,Response Techniques, Randomized,Survey, Baseline,Survey, Community,Surveys, Baseline,Surveys, Community,Techniques, Randomized Response
D005260 Female Females
D006801 Humans Members of the species Homo sapiens. Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D000328 Adult A person having attained full growth or maturity. Adults are of 19 through 44 years of age. For a person between 19 and 24 years of age, YOUNG ADULT is available. Adults
D000368 Aged A person 65 years of age or older. For a person older than 79 years, AGED, 80 AND OVER is available. Elderly
D013219 State Government The level of governmental organization and function below that of the national or country-wide government. Government, State,Provincial Government,Government, Provincial,Governments, State,State Governments

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