Pharmacists have an important role assisting older people with medication management as the complexity of medication regimens tends to increase with age. Effective communication with older people requires competency in oral communication and empathy skills. Development of these skills in Monash University pharmacy students includes a workshop with older people. In response to the COVID-19 pandemic, this workshop was adapted from face-to-face learning to an online telehealth version. This article describes the conversion of the workshop, and the challenges and positive aspects of the modification.