Effects of Emotional Labor, Anger, and Work Engagement on Work-Life Balance of Mental Health Specialists Working in Mental Health Welfare Centers. 2023

Kyung-Ok Lee, and Kyoung-Sook Lee
Ulsan Nam-gu Mental Health Welfare Center, 3rd Floor, 132, Samsanjung-ro, Nam-gu, Ulsan 44698, Republic of Korea.

This study is a descriptive survey aiming to examine the general characteristics, emotional labor, anger, and work engagement of mental health specialists at mental health welfare centers and determine their effects on work-life balance (WLB). A total of 193 mental health specialists from 21 mental health welfare centers at metropolitan cities U and B were enrolled. A self-report and anonymous online questionnaire was used to collect data from 11 March to 1 April 2021. The collected data were analyzed using the t-test, analysis of variance, Scheffé test, Pearson's correlation coefficients, and multiple regressions using SPSS Windows (Ver 25.0). We found that WLB is significantly negatively correlated with emotional labor (r = -0.47, p < 0.001), anger (r = -0.32, p < 0.001), and work engagement (r = 0.37, p < 0.001). The regression model confirmed that the male sex (β = 0.35, p = 0.002), moderate perceived health (β = -0.31, p = 0.003), poor perceived health (β = -0.35, p = 0.020), 1-3 years of career experience at a mental health welfare center (β = 0.27, p = 0.043), level of attentiveness required in emotional labor (β = -0.23, p = 0.014), and vigor of work engagement (β = 0.15, p = 0.005) were predictors of WLB, and these factors explained 43.1% of the variance. Supportive work policies and environments that promote perceived health, reduce emotional labor, and stimulate work engagement are needed to help mental health specialists at mental health welfare centers maintain a good WLB and enjoy a higher quality of life.

UI MeSH Term Description Entries
D008297 Male Males
D008603 Mental Health Emotional, psychological, and social well-being of an individual or group. Mental Hygiene,Health, Mental,Hygiene, Mental
D011788 Quality of Life A generic concept reflecting concern with the modification and enhancement of life attributes, e.g., physical, political, moral, social environment as well as health and disease. HRQOL,Health-Related Quality Of Life,Life Quality,Health Related Quality Of Life
D011795 Surveys and Questionnaires Collections of data obtained from voluntary subjects. The information usually takes the form of answers to questions, or suggestions. Community Survey,Nonrespondent,Questionnaire,Questionnaires,Respondent,Survey,Survey Method,Survey Methods,Surveys,Baseline Survey,Community Surveys,Methodology, Survey,Nonrespondents,Questionnaire Design,Randomized Response Technique,Repeated Rounds of Survey,Respondents,Survey Methodology,Baseline Surveys,Design, Questionnaire,Designs, Questionnaire,Methods, Survey,Questionnaire Designs,Questionnaires and Surveys,Randomized Response Techniques,Response Technique, Randomized,Response Techniques, Randomized,Survey, Baseline,Survey, Community,Surveys, Baseline,Surveys, Community,Techniques, Randomized Response
D006801 Humans Members of the species Homo sapiens. Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D000072358 Work-Life Balance Complex ongoing balance between a person's working life and private life. Work-Family Balance,Work-Life Conflict,Life-Work Imbalance,Balance, Work-Family,Balances, Work-Family,Conflict, Work-Life,Conflicts, Work-Life,Work Family Balance,Work Life Conflict,Work-Family Balances,Work-Life Conflicts
D000074824 Work Engagement Extent to which members of a workplace perceive their emotional commitment to and involvement in the organization and its goals. Employee Engagement,Employee Participation,Staff Engagement,Staff Participation,Worker Participation,Workplace Engagement,Engagement, Employee,Engagement, Staff,Engagement, Work,Engagement, Workplace,Participation, Employee,Participation, Staff,Participation, Worker,Participations, Worker
D000786 Anger A strong emotional feeling of displeasure aroused by being interfered with, injured or threatened. Angers

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