Patient satisfaction with pharmacist-led chronic care management services combined with medication synchronization. 2023

Magdi Awad, and Kenneth Furdich, and Dana Webb
Department of Pharmacy Practice, Northeast Ohio Medical University, Rootstown, OH, USA.

Chronic care management (CCM) improves clinical outcomes, enhances patients' adherence with medical treatments, reduces overall cost, and increases patient satisfaction. However, multiple reports have indicated the underutilization of CCM. Implementation literature has emphasized feasibility and different approaches to providing pharmacist-led CCM. This article examines patient acceptability and provides an innovative implementation approach combining both CCM and medication synchronization (MedSync) services. To introduce CCM services to underserved Medicare beneficiaries at a federally qualified health center, the pharmacy department of a federally qualified health center (FQHC) pilot tested a program whereby pharmacists provided CCM to Medicare beneficiaries enrolled in the MedSync service offered by the FQHC's in-house pharmacies. Both services were provided during the same phone call by the pharmacist. After successful completion of the pilot program, a retrospective chart review and patient satisfaction survey were conducted to enhance the quality of the service. A total of 49 patients were enrolled in the CCM program at the time of data collection. Overall, participants were satisfied with the service. The average number of medications per patient was 13.7. Pharmacists were able to identify an average of 4.8 medication-related problems (MRPs) per patient. Most of the MRPs (62%) were resolved directly by the pharmacists via education, over-the-counter medication adjustments, or interventions under consult agreements. In addition to positive patient satisfaction, pharmacists were able to identify and address a significant number of MRPs when providing CCM.

UI MeSH Term Description Entries
D010595 Pharmacists Those persons legally qualified by education and training to engage in the practice of pharmacy. Clinical Pharmacists,Community Pharmacists,Retail Pharmacists,Clinical Pharmacist,Community Pharmacist,Pharmacist,Pharmacist, Clinical,Pharmacist, Community,Pharmacist, Retail,Pharmacists, Clinical,Pharmacists, Community,Pharmacists, Retail,Retail Pharmacist
D010604 Pharmacy The practice of compounding and dispensing medicinal preparations. Forensic Pharmacy,Pharmacy Practice Patterns,Forensic Pharmacies,Pattern, Pharmacy Practice,Patterns, Pharmacy Practice,Pharmacies, Forensic,Pharmacy Practice Pattern,Pharmacy, Forensic,Practice Pattern, Pharmacy,Practice Patterns, Pharmacy
D006278 Medicare Federal program, created by Public Law 89-97, Title XVIII-Health Insurance for the Aged, a 1965 amendment to the Social Security Act, that provides health insurance benefits to persons over the age of 65 and others eligible for Social Security benefits. It consists of two separate but coordinated programs: hospital insurance (MEDICARE PART A) and supplementary medical insurance (MEDICARE PART B). (Hospital Administration Terminology, AHA, 2d ed and A Discursive Dictionary of Health Care, US House of Representatives, 1976) Health Insurance for Aged and Disabled, Title 18,Insurance, Health, for Aged and Disabled,Health Insurance for Aged, Disabled, Title 18,Health Insurance for Aged, Title 18
D006801 Humans Members of the species Homo sapiens. Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D000368 Aged A person 65 years of age or older. For a person older than 79 years, AGED, 80 AND OVER is available. Elderly
D012189 Retrospective Studies Studies used to test etiologic hypotheses in which inferences about an exposure to putative causal factors are derived from data relating to characteristics of persons under study or to events or experiences in their past. The essential feature is that some of the persons under study have the disease or outcome of interest and their characteristics are compared with those of unaffected persons. Retrospective Study,Studies, Retrospective,Study, Retrospective
D014481 United States A country in NORTH AMERICA between CANADA and MEXICO.
D017060 Patient Satisfaction The degree to which the individual regards the health care service or product or the manner in which it is delivered by the provider as useful, effective, or beneficial. Satisfaction, Patient

Related Publications

Magdi Awad, and Kenneth Furdich, and Dana Webb
September 2019, Annals of family medicine,
Magdi Awad, and Kenneth Furdich, and Dana Webb
October 2016, Journal of pharmacy practice,
Magdi Awad, and Kenneth Furdich, and Dana Webb
February 2021, International journal of clinical pharmacy,
Magdi Awad, and Kenneth Furdich, and Dana Webb
November 2017, BMC health services research,
Magdi Awad, and Kenneth Furdich, and Dana Webb
January 2021, Drug design, development and therapy,
Magdi Awad, and Kenneth Furdich, and Dana Webb
June 2010, Research in social & administrative pharmacy : RSAP,
Magdi Awad, and Kenneth Furdich, and Dana Webb
March 2015, American journal of health-system pharmacy : AJHP : official journal of the American Society of Health-System Pharmacists,
Magdi Awad, and Kenneth Furdich, and Dana Webb
September 2021, International journal of environmental research and public health,
Magdi Awad, and Kenneth Furdich, and Dana Webb
September 2017, Musculoskeletal care,
Copied contents to your clipboard!