Biomaterial Database

Testing a model for the process of telephone crisis intervention. 1980

L G Echterling, and D M Hartsough, and T H Zarle

A four-stage model of telephone helping was tested by rating 59 calls to a crisis intervention service. The rating instrument was the Crisis Call Interaction Form, a process measure with 19 behaviors in four categories: establishment of a helpful climate, assessment of the crisis, affect integration, and problem solution. Hypotheses stated that helper behaviors would vary differentially across portions (thirds) of calls. After controlling for length of call and within-call similarities, residual variances in each third of the calls were subjected to planned orthogonal comparisons. Hypotheses were generally supported: Climate decreased from first to middle third; assessment decreased in the last third; affect tended to be highest in the middle third; and problem solution increased steadily throughout the calls. However, helper behaviors from all categories were present in every portion of calls. The term "phase" was offered to replace the stage concept as a more fluid model of telephone crisis intervention.

UI	MeSH Term	Description	Entries
D008875	Middle Aged	An adult aged 45 - 64 years.	Middle Age
D008960	Models, Psychological	Theoretical representations that simulate psychological processes and/or social processes. These include the use of mathematical equations, computers, and other electronic equipment.	Model, Mental,Model, Psychological,Models, Mental,Models, Psychologic,Psychological Models,Mental Model,Mental Models,Model, Psychologic,Psychologic Model,Psychologic Models,Psychological Model
D011340	Problem Solving	A learning situation involving more than one alternative from which a selection is made in order to attain a specific goal.
D011369	Professional-Patient Relations	Interactions between health personnel and patients.	Contacting Clients,Pharmacist-Patient Relations,Professional Patient Relationship,Client, Contacting,Clients, Contacting,Contacting Client,Pharmacist Patient Relations,Pharmacist-Patient Relation,Professional Patient Relations,Professional Patient Relationships,Professional-Patient Relation,Relation, Pharmacist-Patient,Relation, Professional-Patient,Relations, Pharmacist-Patient,Relations, Professional-Patient,Relationship, Professional Patient,Relationships, Professional Patient
D003419	Crisis Intervention	Brief therapeutic approach which is ameliorative rather than curative of acute psychiatric emergencies. Used in contexts such as emergency rooms of psychiatric or general hospitals, or in the home or place of crisis occurrence, this treatment approach focuses on interpersonal and intrapsychic factors and environmental modification. (APA Thesaurus of Psychological Index Terms, 7th ed)	Brief Advice,Brief Interventions,Brief Treatment,Critical Incident Stress Debriefing,Screening and Brief Intervention,Advice, Brief,Brief Intervention,Brief Treatments,Crisis Interventions,Intervention, Brief,Intervention, Crisis,Treatment, Brief
D006801	Humans	Members of the species Homo sapiens.	Homo sapiens,Man (Taxonomy),Human,Man, Modern,Modern Man
D000293	Adolescent	A person 13 to 18 years of age.	Adolescence,Youth,Adolescents,Adolescents, Female,Adolescents, Male,Teenagers,Teens,Adolescent, Female,Adolescent, Male,Female Adolescent,Female Adolescents,Male Adolescent,Male Adolescents,Teen,Teenager,Youths
D000328	Adult	A person having attained full growth or maturity. Adults are of 19 through 44 years of age. For a person between 19 and 24 years of age, YOUNG ADULT is available.	Adults
D013689	Telephone	An instrument for reproducing sounds especially articulate speech at a distance. (Webster, 3rd ed)	Switchboard Service,Service, Switchboard,Services, Switchboard,Switchboard Services,Telephones