Evaluating and selecting an information system, Part 2. 1993

T Neal
Infusion Services, Home Health Plus, Bellevue, WA 98005.

Final steps in the evaluation and selection of a computerized information system for the pharmacy department are described. Once the computerization committees have been established, the needs assessment has been conducted, and vendors have responded to the request for proposal, the vendors and their products are subjected to quantitative and qualitative evaluations. The quantitative evaluation involves factors that can be counted, weighted, or tabulated and involves little professional judgment. Vendors can be quantitatively evaluated on the basis of the utility and features of the proposal, the fields to which the product applies, financial strength, product maturity, number of installations, regional presence, user group, software releases and upgrades, personnel, technology, and system costs. The qualitative evaluation requires judgment and intuition and is best performed by pharmacists. Vendors can be qualitatively evaluated on the basis of references, site visits, personnel, demonstrations and presentations, history and plans, user group, product literature, implementation plans, technology, and personalities. The steering committee makes the final selection of a system, and a contract is written that safeguards the hospital's interests. The contract should include performance criteria, promises made orally by salespersons, protection against software and other defects, a phased-in payment schedule, and language covering hardware, support and maintenance, default, and liability. Resources should be budgeted for implementation and stress testing after the contract is signed. Costly errors in selecting a pharmacy information system can be avoided by thoroughly evaluating vendors and writing a contract that protects the hospital.

UI MeSH Term Description Entries
D010607 Pharmacy Service, Hospital Hospital department responsible for the receiving, storing, and distribution of pharmaceutical supplies. Clinical Pharmacy Service,Hospital Pharmacy Service,Pharmacy Service, Clinical,Hospital Pharmaceutic Service,Hospital Pharmaceutical Service,Hospital Pharmacy Services,Pharmaceutic Service, Hospital,Pharmaceutical Service, Hospital,Service, Clinical Pharmacy,Service, Hospital Pharmaceutic,Service, Hospital Pharmaceutical,Service, Hospital Pharmacy,Clinical Pharmacy Services,Hospital Pharmaceutic Services,Hospital Pharmaceutical Services,Pharmaceutic Services, Hospital,Pharmaceutical Services, Hospital,Pharmacy Services, Clinical,Pharmacy Services, Hospital,Services, Clinical Pharmacy,Services, Hospital Pharmaceutic,Services, Hospital Pharmaceutical,Services, Hospital Pharmacy
D011786 Quality Control A system for verifying and maintaining a desired level of quality in a product or process by careful planning, use of proper equipment, continued inspection, and corrective action as required. (Random House Unabridged Dictionary, 2d ed) Control, Quality,Controls, Quality,Quality Controls
D003284 Contract Services Outside services provided to an institution under a formal financial agreement. Services, Contract,Contract Service,Service, Contract
D003657 Decision Making The process of making a selective intellectual judgment when presented with several complex alternatives consisting of several variables, and usually defining a course of action or an idea. Credit Assignment,Assignment, Credit,Assignments, Credit,Credit Assignments
D016303 Clinical Pharmacy Information Systems Information systems, usually computer-assisted, designed to store, manipulate, and retrieve information for planning, organizing, directing, and controlling administrative activities associated with the provision and utilization of clinical pharmacy services. Information Systems, Clinical Pharmacy

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